Frequently asked questions
Answers about printing, shipping, and pricing for Team Threads orders.
Who prints and ships the products?
All printing and shipping is handled by Sway Athletics. When a customer places an order in your Team Threads store, Sway Athletics produces the item and ships it directly to the customer.
How long does production and shipping take?
Most orders are produced within 2–5 business days. Shipping time depends on the carrier and destination. Live shipping rates at checkout include an estimated delivery window based on the selected carrier.
How is pricing split between the base cost and seller profit?
Every product has a base price that covers the blank item, decoration, and fulfillment. Sellers add their own markup on top of that base price. The customer pays the combined price, the seller keeps their markup, and the base price goes to Sway Athletics.
Do sellers need their own Stripe account?
Yes. Sellers connect a Stripe account through Stripe Connect so customer payments can be split automatically: the base price and shipping go to Sway Athletics, and the seller markup is transferred to the seller.
What decoration methods are available?
Available decoration methods are set by the store admin for each product. Common options include screen print, DTG, and embroidery. Sellers choose from the methods enabled for each product location.
Can I track my order?
Once an order ships, the seller and customer receive tracking information from the carrier. You can also contact Sway Athletics support through the Contact page with your order ID.